Janie and Jack Reviews

Don’t waste your time &money with them
The clothes I have brought with full amount became discounted and I didn’t receive it
Bad customer service
Bad connection
Bad shipping company
Not my 1st time with them
My shipment take almost 2 months
Not delivery yet till now
No response to any email or call

It has been over a month since I placed a $400+ order and it’s nowhere to be found. I’ve contacted customer service multiple times. They don’t answer the phone or respond to emails. I’m giving it another couple days before I file I dispute with my credit card issuer. Horrible company and last order I’ll ever place with them.

Zero communication. Placed a large order 3 weeks ago & it is still showing “processing” . What has happened to this co. , Awful experience will never order from again.

I purchased toddler clothes for my son in late May, 2022. I just received them Friday, June 24th. Nearly an entire month later! One of the shirts had green spots and stains on it, in the packaging. The other two shirts were not even in my order! I’ve sent the entire order back and reversed charges on my American Express card. I attempted to reach customer service first, but no on-line chat is available and no one answers the phone nor returns e-mail. I will never shop with this poorly run organization again! There are other brands, just as nice if not nicer! I will give my business to them!!

Completely unacceptable customer service! Paid 2 days express shipping only to find that 10 days later the order was not even shipped, stuck in their warehouse wherever it was. Customer service was nowhere to be reached. I sent them 2 emails just to completely be ignored. I have been shopping from Janie and Jack for 8 years and I think their customer service quality has gone down drastically!

Very bad experience last purchase. Had to call customer service 3 times on my order was stuck in Kentucky and customer service response keep waiting for it. It was lost in shipment finally had to demand to speak with supervisor. They finally gave refund . Poor service

13 day shipping?! You charge premium prices but it takes 13 days?! You’re shipping from China not California!!! Never again!

ITS A SCAM
Tried purchasing an outfit, and it kept saying card declined so I put my info in two more times. Got tired of trying so I deleted the items. Went to my bank account and it charged me 4 times. Called my bank and I’ve been waiting a week now for the transactions to go through so I can dispute them. WORST website ever.

You advertise you are here in United States but your not !!! That's false advertising if I'd known you were in China I would never had ordered from you . So I'm sitting here weeks later and still no shoes !!!

The shoes I ordered came in the wrong size. They offered to replace them but when they arrived the style was different. I requested an exchange and now they aren't responding. I now have 2 pairs of expensive shoes that my husband can't wear!